Spring 2019

Show your Local Love with United Way and Neptune Terminals

Photo courtesy of United Way of the Lower Mainland.

United Way of the Lower Mainland believes that local love is key to creating the kinds of communities we all want to live in. Here at Neptune Terminals, we couldn’t agree more.

United Way of the Lower Mainland and Neptune Terminals are committing acts of local love through the Lower Lonsdale Community Project. Acts of Local Love projects serve to mobilize residents to address local issues such as affordability, isolation and vulnerability, and spark projects that benefit the community.

“We’ve been to schools, community lunches and city events to hear from North Shore residents about their concerns,” said Kim Winchell, Director of Social Impact at United Way of the Lower Mainland. “We’ve also talked to many of the organizations providing community service in the area. From there, we are supporting change through our Small Spark and Local Love Funds, which Neptune has generously contributed $50K in seed funding to. The initiatives the community has started have had immediate and long-lasting impacts.”

Photo courtesy of United Way of the Lower Mainland.

The funds have supported a variety of community-based projects. Seniors expressed mobility concerns on Lonsdale Avenue, so plans for bench installations along the street are now being explored. When parents at Queen Mary Elementary School raised the need for an after-school childcare environment, the funds will be supporting the development of a new program on school grounds, at no extra cost to parents that will be implemented after spring break. And when new Canadians said they wanted more opportunities to expand their English skills, the funds will serve to support a new community-led group for the practice of conversational English over coffee with local residents.

“We’ve made great strides and we’re looking to do even more in the next two to three years through the program,” said Winchell. “Neptune Terminals has been an amazing partner along the way. Neptune’s employees are involved in many ways from handing out hot chocolate at our community events to supporting our initiatives,” said Winchell. “They understand the importance of community betterment and they want to work towards our goal of a stronger and more connected community.”

Next time you see a United Way ambassador, show your local love and offer your voice to their project. Or, you can visit www.uwlm.ca/lower-lonsdale-local-love-fund/ to fill out their online survey.

Want to get more involved? United Way of the Lower Mainland is always looking for new members of to add to their phenomenal team of 50-plus volunteers or you can apply for their Small Spark or Local Love Funds to make your community project a reality.


Employee Profile: Lisa Dooling

This March marks my three-year anniversary with Neptune Terminals. I was hired as Director of Community and Stakeholder Engagement, but I also handle all of Neptune’s internal and external communications. I prioritize Neptune’s information sharing with the community because I believe that information is key to understanding.

My job has many parts to it. The thing I enjoy most (especially as a North Shore resident myself) is all the people I get to meet and work with in the community. I have the chance to learn about and partner with so many amazing groups that provide programs and supports to North Shore residents. As a longstanding corporate member of the North Shore community, we support new projects and help connect people with one another.

One of the most rewarding things I get to do in my role is lead terminal tours around Neptune’s facilities. Whether it’s hosting our neighbours on community days, or taking out groups of students from Capilano University and local high schools, it makes me proud giving people a firsthand look at what we do. In 2018, we hosted 735 people on 35 different tours! Our tours provide us with a special opportunity to interact with North Shore residents and open up a meaningful dialogue about our operations.

I’m also very lucky that my job gives me the opportunity to volunteer with several organizations. I sit on the board of directors of North Shore Neighbourhood House and North Shore Community Resources, both of which provide supports to groups of all ages. I also recently joined the Port of Vancouver’s North Shore Waterfront Liaison Committee as an industry representative to bring local residents and municipalities together with the waterfront industry sector to share information and address local port-related issues.

Along with the environmental programs at our terminal that ensure Neptune operates with care for the local environment, one of the focuses of our community investment is supporting environmental initiatives that help keep the local air and water clean and contribute to sustainability. We also prioritize programs for children, vulnerable youth, families and seniors.  Generally speaking, our goal is to support a strong, healthy North Shore for all who live and work here.  I encourage anyone who has an idea that could contribute to these goals, or a question about our operations, to get in touch at ldooling@neptuneterminals.com.


The Perennial Community Impact of the Edible Garden Project

Photo courtesy of the Edible Garden Project.

The Edible Garden Project, run by the North Shore Neighborhood House  is firmly established as a perennial initiative on the North Shore, created in 2005 by a group of people passionate about the potential for improving access to local food.

With over 200 volunteers, seven seasonal staff and three core staff, team members work on providing fresh produce and a venue for people of all ages to get outside and connect with fellow gardeners.

“It’s so much more than a garden,” says Lisa Hubbard, Executive Director of the North Shore Neighbourhood House. “Whether you have a language barrier, a mental or physical disability, you’re eight or 80 or just want to get outdoors and out of your high-rise, there’s something for everyone and every ability.”

Photo courtesy of the Edible Garden Project.

Claire McGillivray, Manager of the Edible Garden Project reflected on one success story from the project that continues to reaffirm her dedication to the garden.

“One of our older volunteers was a refugee fleeing political persecution in his home country,” she says.  “When he joined the Edible Garden project he was quiet, shy and didn’t speak any English.”

“This gentleman was tasked with getting produce ready for market, and through that task he was able to meet others from the North Shore and practice his English skills,” said McGillivray. “He has found a community through the Edible Garden project and it’s been immensely gratifying seeing him flourish. He also does the most beautiful flower arrangements!”

Neptune Terminals has been a proud supporter of the project from its inception. “Neptune has been our champion,” said Hubbard. “Their staff tilled our soil back in 2005, they fundraise, they promote our initiative and their support continues to go above and beyond.”

Photo courtesy of the Edible Garden Project.

“Neptune is also a problem-solver,” said Hubbard. “They had a tree on their property that needed to be removed. They called us and offered to create and donate garden beds, benches and tables that were all made from that tree. We never asked for these items but they saw a need and filled it.”

If you want to support the Edible Garden Project, as a volunteer or through donated garden tools, please visit www.ediblegardenproject.com. They also host regular community events so be sure to check out their calendar!


Featured Local Supplier: EnviroChem

Photo courtesy of EnviroChem.

EnviroChem has been a proud, Canadian-owned environmental consultancy that’s been operating in North Vancouver for more than 30 years. Their multi-disciplinary team of engineers, scientists, project managers, and technologists create innovative environmental solutions that ensure focus on the health and sustainability of our local environment.

Neptune is committed to protecting all aspects of the environment and minimizing the impact of our operations on the community, and we have a long history of collaborating with Envirochem on many environmental management projects.

Specifically, Envirochem is involved in a comprehensive air quality monitoring and management program for Neptune’s site. To manage air emissions, operate well within permit levels and ensure our operations have no negative impact on the surrounding community, Neptune has instituted various procedures to measure emissions and monitor air quality.

If contacted by a community member who has a concern, Neptune will follow up and provide EnviroChem’s services to investigate and determine whether the issue is linked to Neptune operations. Neighbours with questions or concerns about operations at Neptune, are encouraged to contact us at community_questions@neptuneterminals.com or 604-983-7935.

Finally, if you’re interested about EnviroChem and the environmental services they provide to Neptune and other local companies, visit their website at https://envirochem.com